I've been having some technical problems (which I won't bore you too much with), to do with my mobile communications. I've been with T-Mobile for a few years now, and its always been a symbiotic and harmonic relationship where I don't bother them, and they don't bother me.
Recently I've had cause to contact them several times. In fact, over the last 4 weeks, I have spoken to their technical team, their sales team, their accounts team, and their customer service team. The thought of this level of interaction with a service provider normally fills me with a mixture of dread and dispondency - having to deal with call centres is not my idea of having a good time!
However, I have been astonished at the service I received! Companies that operate a call centre, either in the UK or abroad, take note of how my new very best friends at T-Mobile are treating their customers...
1. Every person I spoke with (at least 8 people), were POLITE, COURTEOUS, HELPFUL and PATIENT. Each person greeted me by my name, and they told me theirs.
2. They tried their level-best to help me solve the problems that I was having. In fact one guy (Greg) from the technical team, would not give up until he had successfully managed to overcome my modem issue. What a hero! He just wouldn't quit - even after 3 days of trying! He was TENACIOUS, where others would have simply shrugged their anonymous shoulders and given up.
3. I was not left hanging in the nether world of HOLD for more than 2 minutes. They even call you back when they say they are going to.
T-Mobile are to be congratulated for ensuring that they offer CONSISTENTLY HIGH QUALITY SERVICE across all of their departments - not an easy thing to accomplish, as you are nearly always let down somewhere (by somebody) along the line.
I cannot recommend them highly enough.
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